Frequently Asked Questions
Everything you need to know about your Evil Bikes Global orders, shipping, and technical support.
How long does shipping take for a complete bike build?
Complete bike builds typically ship within 5-10 business days. Once dispatched, delivery times range from 3-7 business days depending on your global location and customs processing.
What is the return policy for frames and components?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to complete builds, and shipping costs for returns are the responsibility of the customer.
Do Evil Bikes come with a warranty?
Yes, all our frames are covered by a limited lifetime warranty against manufacturing defects for the original owner. Bearings and finishes are covered under a separate 1-year limited warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Affirm for customers in select regions.
How do I find the right frame size for my height?
Each model page features a detailed 'Size & Fit' guide. If you are between sizes, we generally recommend sizing up for stability at high speeds or sizing down for a more playful, flickable ride.
Do you ship internationally?
Yes, Evil Bikes Global, S.L. ships to most countries worldwide. International customers are responsible for any import duties, taxes, or brokerage fees incurred during the customs process.